Archive for category Marketing
Add a Splash of Color!
Strahm Automation invites you to join us on Friday, November 7th from
3–6pm at our open house. We are proudly introducing our new Océ ColorStream 3500 Inkjet printer!
The newest addition to our production facility provides sharp, full color CMYK printing, even printing duplex simultaneously. This high speed printer can produce up to 1,000 letter size sheets per minute. Add to that the ability to perf – both horizontal and vertical – and trim in line.
What can’t this workhorse do? We think our customers will love the new Océ 3500 as much as we do!
So come by November 7th, add a splash of color and something sweet to your day. We will be holding the open house from 3–6pm. Just follow the balloons at 17th and Broadway.
Strahm Automation & Mailing Services
1700 Broadway, Kansas City, MO 64108
Strahm Automation & Mailing Services Gains Efficiencies with Canon Solutions America
One of the best qualities of Brian Dicker is that he embraces new technology, giving Strahm the best possible production capabilities for our customers.
Thank you Brian and thank you Canon Solutions America!
Get Started with Every Door Direct Mail
How much do you know about the USPS program Every Door Direct Mail?
Every Door Direct Mail (EDDM) gives you the ability to target a local neighborhood or to reach customers/prospects nationwide. The Simplified Mailing Process helps you identify which USPS mail routes to include in your targeted mailing area. There is a super cool, intuitive EDDM application available online to get you started.
You can access the online tool and get more information here: https://www.usps.com/business/every-door-direct-mail.htm
Who can benefit from EDDM?
- Auto dealerships
- Arts organizations
- Business services
- Dry cleaners
The list could go on and on. If you want to reach a local, or even national, audience EDDM provides an easy, cost effective marketing channel. Remember that $31,000.00 postage savings for my local customer?
Some things to keep in mind when planning your mailing:
- Mailpieces must meet Standard flats specifications
- Minimum length 11 ½” OR
- Minimum height 6 1/8”
- Weight equal to or less than 3.3 ounces
- Must contain at least 200 pieces (with a maximum per day of 5,000 pieces for the EDDM Retail option, but unlimited for the EDDM BMEU option)
The USPS is hosting a series of FREE business seminars designed to help you gain a greater understanding of this new service and how it can support your marketing plan.
I suggest reaching out to your local Postal Customer Council to find where and when the next seminar will take place in your area. You can search for your local PCC chapter here: https://www.usps.com/business/local-pcc.htm
The Postal Customer Council is a terrific resource and I hope if you’re mailing, you are taking advantage of all the experience and expertise they can offer.
How do you see yourself using this new Postal Service program Every Door Direct Mail? We would love to hear your ideas and success stories!
Often I am asked by novice direct mailers what elements to include on their mail piece. They are simply looking to design the best mailer possible to yield a high ROI.
- Make sure your list, mail piece and message are all targeted to the correct audience. What is your goal – lead generation, customer retention, a new product roll out?
- A clear, provocative call to action and a nice incentive.
- A compelling message – don’t forget, most people want to know “What’s in it for Me?”
- A First Class mail permit. Don’t skimp on standard mail postage. 10% of your mailing list may never receive the mail piece and you’d be surprised how many people simply disregard any piece of mail with a standard permit.
- Add a PURL, or Personalized URL. This will tie your printed piece with an online experience. Make sure the PURL ties in with your theme.
- As long as we’re adding hot new technology with that PURL, let’s add a QR, or Quick Response, code. You’ve probably been seeing a lot of QR codes on all kinds or marketing – from billboards to pizza boxes. We’ll talk more about QR codes and using them effectively in an upcoming blog.
- Use a fresh, unexpected image and a memorable tag line. You only have seconds to grab the reader’s attention.
- You’ve probably heard it said a million times, and it’s true, your response rate is only as good as your list. We will delve into list effectiveness in future blogs.
- Include a follow up on the call to action. Perhaps include an expiration date. This also makes room for a second communication (perhaps an email?).
- Since we repeated the call to action, repeat the PURL as well. Remind them how to respond to that call to action!
Tell us, what are your thoughts on creating the ideal direct mail piece? We’d love to hear your suggestions!
Are Email Campaigns Part Of Your Marketing Strategy?
Lately we’ve focused quite a bit on direct mail and specifically on Every Door Direct Mail. Let’s not forget that there are many marketing channels available to you and, often, a mix of these channels is the best plan for getting your message across.
Email marketing does not have to be intimidating. It is a simple, effective means of communication when you keep these tips in mind.
Grab the Readers Attention
- Create a compelling subject line
- Make sure you don’t look like spam
- Identify yourself
- State the intent of the email clearly
- Provide an opt out
- Personalize whenever possible; include the persons name, a reference to a previous purchase, etc
- Make the message relevant. Tie the subject line neatly to the body of the email.
- Keep the tone of your message conversational
- Be brief! No one wants to read a long, drawn out email. Studies show that on average, people spend about 15 – 20 seconds with each email message.
Before You Hit “Send”
- Test the email through several different email clients, both in text and HTML. You’d be surprised how different one email may appear through different devices.
- Make sure your email list is appropriate. Whenever possible get permission to email a person or place of business.
- Check again that your current marketing message is relevant to those on your list
- Keep your list clean. Remove any hard bounces from previous campaigns and always remove anyone who has opted out
Test, Track and Measure
- Track your click through rate, conversion rate and delivery rate. You want to make sure people are receiving your email, opening your email and clicking through
- Try variations of your message – change the subject line, offer or call to action – and see if your results vary
- Subscribe to feedback loops and pay attention to the data they provide
- Try launching your email campaign on different days or at differing times of the day and measure your responses
Properly executed, email marketing provides you yet another avenue for reaching and speaking to your customers and prospects. Why not make an email campaign part of your marketing strategy?
4 Tips for Improving Customer Statements
The most opened and read mail consumers receive are transactional in nature. Statements are related directly to where their money is going so it earns a higher spot in the hierarchy of mail box content.
So how can you get the most out of this opportunity?
- Easy to read, easy to understand statements. The number one complaint people have about their bills and statements is that they are difficult to read or hard to locate crucial information. Review your statements – is it clear how much they owe and why? Is it easy to locate a customer service number if they have a question? Have you spotlighted a way for them to contact you or pay their bill online? Think about ways you could utilize highlight color to draw the attention to specific information or perhaps give a better flow to the overall design.
- Mobile applications. So many people are deeply connected to their smartphones, why not offer an opt-in and provide due date reminders or notices when their statement is ready? Think of this as another way to improve your cash flow by receiving payments timely. Mobile payments, provided they are device friendly, can help deepen the relationship with your company.
- Electronic billing or e-statements. Do more than offer a simple pdf. Your e-statement should match the printed statement for a clear, cohesive customer experience. Using your printed statement, offer an opt-in to receive only electronic communications. Include a website where customers can view, pay, review past statements and even view special offers.
- Special offers and marketing messages. Use your statements, both paper and eStatements, to make relevant offers of products/services, tips for savings and other marketing communications. Again, make sure any electronic statement matches your mailed (paper) statement.
In short, make the customers experience as easy and concise as possible. Provide multiple methods of statement presentment and use the real estate on your statement to highlight special communications and offers.
Questions? Feel free to contact a Strahm Client Service Representative at (816) 756-2733.